Biscayne Staffing

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About the Company: Our client is an innovative, fully remote SaaS company experiencing rapid growth. They specialize in helping mid-sized businesses streamline and scale operations with cutting-edge technology. A standout feature is their AI-driven workflow automation engine, which adapts to user behavior and suggests smarter processes—saving clients significant time and boosting efficiency. With a user-first approach and a strong commitment to continuous improvement, they're redefining smart, scalable solutions for today's dynamic teams. To support their expanding customer base, they're seeking a proactive and personable Client Success Specialist to join their team and help clients get the most from the platform. Role Summary: As a Client Success Specialist, you'll be the go-to contact for customers—guiding them through onboarding, offering technical support, and ensuring they thrive with the platform. This role combines relationship-building, technical troubleshooting, and strategic insight to drive customer satisfaction and long-term loyalty. Your Responsibilities: • Lead new clients through onboarding and initial training • Deliver prompt, thoughtful assistance via chat, email, and phone • Diagnose and resolve technical issues, collaborating with internal teams as needed • Monitor client usage and proactively address engagement challenges • Relay customer insights and feedback to product and development teams • Educate users on new features and best practices to encourage platform adoption • Foster strong client relationships by understanding their objectives and aligning them with platform functionality • Support renewals and identify upsell opportunities by reinforcing product value What You Bring: • 1+ year of experience in customer support, client success, or tech support (SaaS experience a plus) • Exceptional communication skills and a service-oriented mindset • Ability to manage multiple priorities in a fast-paced, fully remote setting • Strong problem-solving and critical thinking abilities • Familiarity with customer support tools, CRMs, and cloud-based platforms • Empathy, patience, and a sincere interest in client success What They Offer: • Base salary with bonus potential based on performance • A collaborative and inclusive culture with regular virtual team events • Exposure to advanced tools and AI-powered technologies • Career growth opportunities with mentorship and professional development • Paid time off, gym, wellness programs, and holiday benefits (location-dependent) • Fully paid Health, Dental and Vision