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Alivi
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Workforce Manager
Alivi
Full Time
Miami, FL
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SUMMARY The Workforce Management (WFM) Manager at Alivi will lead the planning, development, and execution of workforce management processes to ensure optimal staffing, scheduling, and real-time management. This role will work closely with operations, training, quality assurance, and BPO partners to support efficient service delivery, achieve SLAs, and enhance the customer and employee experience.
Posted 1 months ago