Carnival Cruise Line

Apply for salary details

The Loyalty Delivery Manager oversees the development, launch, and support of products throughout the Carnival loyalty environment. This role encompasses the entire end-to-end Product Management lifecycle, including developing new capabilities, serving as the Product Owner, and collaborating with business stakeholders, prospective guests, engineering, QA, IT, network, and other technology teams. The Loyalty Delivery Manager leads idea generation, evaluation, product definition, UX/UI design, roadmap prioritization, engineering and development, rollout, measurement, and analytics. This role balances both strategy and execution, offering the opportunity to interact with all functions, manage the development The role will have responsibility for the management of timelines, coordination and communication including project management, and execution from project inception to completion, as well as day-to-day functions of the Loyalty program. Should be someone who is passionate about loyalty and has relevant experience working with loyalty programs.

Apply for salary details

This role will be responsible for: Ensuring the up keeping and maintenance of the CCL Safety Management System (Legacy, ISM Code) and CCL HESS-MS by keeping the system updated as needed. They are also responsible for ensuring the maintenance of the following management systems: CCL Environmental Management System (ISO 14001-2004) and CCL Occupational Health and Safety Management System (OHSAS 18001-2007). Primary functions are as follows: Reviewing "HESS Action Team" and "HESS Steering Committee Meeting" reports for the fleet and addressing shipboard concerns/suggestions with responsible Shoreside management and provide assistance, follow up and closure. Reviewing "Self-Inspection reports", "HESS Rounds" and "Non-Conformity Reports", for the fleet and ensure timely follow up and closure of raised findings and provide assistance when necessary. Tracking with the appointed HESS MS Administrator of HESS audit finding scores and tracking of year after year performance including the trend associated to the 17 Critical Areas Findings. Follow up fleet-wide on the lifting appliances inspections program including the performance of appointed third party competent persons (Contractors). Follow up fleet-wide on the securing of heavy objects program and assist the fleet as needed. Any other assignment as directed by Management. The above responsibilities include assisting the Director of Compliance in monitoring the correct implementation of applicable procedures (Shipboard and Shoreside), proper document control and document management.