DoorLoop

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About DoorLoop DoorLoop is property management software built for speed and the smart choice for people who take growth seriously. With offices in Miami, New York City, and Tel Aviv, we're a global company helping property owners and managers move faster, scale smarter, and get real support, real fast. We're proudly People First. That's why we're a Certified Great Place to Work, recognized by Forbes as one of America's Best Startup Employers (2024 & 2025), and highly rated on Glassdoor. Mission DoorLoop is hiring a strategic and process-driven Strategy and Operations Lead to transform our post-sales operations, drive operational excellence across 6 CX departments, and accelerate revenue expansion. In this role, you will identify process inefficiencies, build scalable automation systems, and operationalize performance across Risk, Services, Implementation, Customer Success, Customer Support, and Onboarding teams. As the CX operations architect, you will be the force that ensures our processes, data, and systems scale with the business to fuel customer retention and growth. Responsibilities • Identify operational inefficiencies across CX departments, proactively investigating root causes and implementing scalable solutions. • Design, build, and optimize end-to-end CX processes and workflows in Salesforce, ensuring seamless data flow, automation, and adherence to RevOps standards while maintaining strict data hygiene protocols. • Execute monetization strategies for the CX organization, building infrastructure for add-ons, upsells, and professional services to drive expansion revenue. • Design and implement scalable customer engagement frameworks and best practices across the customer journey to enhance experience and drive value realization. • Lead cross-functional projects to align CX stakeholders across departments, managing complex initiatives with minimal supervision while delivering measurable business impact. • Build and maintain comprehensive testing frameworks to validate new processes, automations, and system implementations before full-scale rollout. • Partner with Product teams to launch new CX initiatives, ensuring smooth handoffs, clear success metrics, and operational readiness for new features and services. • Own CX-side Salesforce flows and automations, maintaining alignment with RevOps leadership while driving department-specific optimizations. • Implementation of AI agents and other technological solutions to scale CX operations efficiently. • Track and monitor key operational metrics, flagging anomalies and trends.

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About DoorLoop DoorLoop is property management software built for speed and the smart choice for people who take growth seriously. With offices in Miami, New York City, and Tel Aviv, we're a global company helping property owners and managers move faster, scale smarter, and get real support, real fast. We're proudly People First. That's why we're a Certified Great Place to Work, recognized by Forbes as one of America's Best Startup Employers (2024 & 2025), and rated 4.9/5 on Glassdoor. Mission We're looking for an SEO & Organic Growth Manager who can own and scale our entire organic ecosystem—SEO, content, conversion optimization, entity authority, and generative AI search visibility—to drive demos, pipeline, and ARR. This role is highly strategic, highly technical, and highly impactful. You will be responsible for building the roadmap, running the experiments, managing resources, improving visibility across search engines and AI platforms, and ultimately driving measurable revenue outcomes. If you're obsessed with performance, thrive in fast-paced environments, and know how to turn organic channels into predictable pipeline machines, this is the place for you. Responsibilities Own and Execute the Organic Growth Strategy • Build annual and quarterly strategies across SEO and generative AI search. • Deliver forecasts tied to traffic, conversions, and pipeline with increasing accuracy. • Execute and complete 100% of quarterly roadmap initiatives. Grow High-Intent Organic Traffic and Pipeline • Own website roadmap with focus on increasing traffic to priority pages, branded search demand, and overall inbound opportunities. • Partner with content team to publish new articles and refresh existing pages to improve rankings, engagement, and conversions. • Develop content frameworks that strengthen E-E-A-T and category authority and drive visibility resulting in increased inbound pipeline. Lead Generative AI Search & Entity Optimization • Improve visibility across Google AI Overviews, Perplexity, ChatGPT, Bing Copilot, Claude, and emerging AI search engines. • Optimize schema markup, citations, authorship, and brand/entity signals. • Track and expand DoorLoop's presence in AI-generated answers. Manage Vendors, Freelancers, and SEO/AI Tools • Own the SEO and work with content team on keeping budget spend on target. • Evaluate tools and vendors based on performance and ROI. • Build and manage a bench of content and technical freelancers to scale production. Monitor, Report, and Resolve Technical Issues • Deliver weekly and monthly performance reports. • Monitor rankings, GSC data, GA4 analytics, Core Web Vitals, and indexation. • Identify and resolve technical issues rapidly to avoid traffic or conversion loss. Conduct SERP & Competitor Intelligence • Track competitor movements in both traditional and AI-driven search. • Identify gaps and new ranking opportunities monthly. • Stay ahead of search engine and AI platform changes.

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About DoorLoop DoorLoop is property management software built for speed and the smart choice for people who take growth seriously. With offices in Miami, New York City, and Tel Aviv, we're a global company helping property owners and managers move faster, scale smarter, and get real support, real fast. We're proudly People First. That's why we're a Certified Great Place to Work, recognized by Forbes as one of America's Best Startup Employers (2024 & 2025), and rated 4.9/5 on Glassdoor. Mission DoorLoop is hiring an Implementation Specialist to serve as the primary point of contact for new customers during the onboarding and implementation process. You'll be responsible for ensuring customers are successfully set up on the DoorLoop system, trained to use it effectively, and positioned for long-term success. This role requires strong communication, organizational skills, and the ability to manage a high volume of accounts and interactions. Responsibilities • Own the implementation onboarding process for new DoorLoop customers, ensuring a smooth, strategic, and timely transition from sale to go-live. • Lead customer-facing Zoom sessions, tailoring implementation guidance based on each customer's specific needs and goals.  • Manage a dynamic pipeline of up to 120 customer accounts, using discretion to prioritize outreach, identify at-risk implementations, and adjust strategies as needed to maintain momentum. • Initiate proactive outreach via phone, email, and text to keep customers engaged and on track. • Respond to customer inquiries with consultative guidance, addressing challenges with autonomy and coordinating internally as needed to remove obstacles and accelerate onboarding. • Act as a strategic platform advisor, delivering tailored recommendations and best practices to help customers configure DoorLoop effectively for their business workflows. • Track and document all customer interactions, progress, and notes in Salesforce (or equivalent CRM) using best practices in account management. • Identify and troubleshoot implementation issues, applying judgment to determine when to escalate internally. • Partner cross-functionally with teams across the onboarding journey to continuously improve processes, customer experience, and internal efficiency. • Build strong, positive relationships with customers over the implementation cycle. • Consistently meet or exceed activation and engagement targets by driving customer outcomes and contributing to the evolution of team best practices.