Service Dispatcher

Company Description

Alfresco Air has been a cornerstone of HVAC solutions in Miami-Dade and Broward for over 17 years. We pride ourselves on delivering innovative engineering solutions to South Florida's significant challenges, such as humidity control and pressurization, with a strong focus on customer satisfaction and operational excellence. Our projects range from large-scale mechanical projects to routine residential maintenance. Our mission is to be the most trusted HVAC partner by providing innovative solutions with unmatched precision, combining technical excellence, safety-first execution, and responsive service.

Role Description

This is a full-time, on-site role for a Service Dispatcher located in Miami, FL. The Service Dispatcher will be responsible for coordinating and scheduling service calls, managing communication between technicians and customers, ensuring efficient dispatching of service personnel, and maintaining accurate records of service calls. The Service Dispatcher will also handle customer inquiries, provide excellent customer service, and ensure customer satisfaction by effectively managing service dispatch operations.

Qualifications

• Skills in Dispatching and Phone Etiquette

• Strong Customer Service and Customer Satisfaction skills

• Excellent Communication skills

• Ability to work in a fast-paced environment and manage multiple tasks

• Proficiency with computer systems and dispatching software

• High school diploma or equivalent; additional certifications in a related field are a plus

• Proficiency in English and Spanish (verbal and writing)

DO NOT REPLY TO THIS POST, PLEASE EMAIL US DIRECTLY AT careers@alfresco-air.com