IT SUPPORT TECHNICIAN

General Description

Under general supervision, performs a variety of support and maintenance functions in areas of computer network, telephone system, security alarm, access control and electronic equipment and systems used in the City operations.

Essential Job Functions

This is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may be required to perform all duties listed, and may be required to perform additional, position-specific tasks.

Maintains and supports computer workstations, desktop and laptop computers running a variety of operating systems as may be used at the City. Primary activities are in support of Microsoft network and desktop operating systems.

Installs, configures, and upgrades hardware and peripheral components (such as monitors, printers, modems, scanners).

Performs system backups, executes jobs and manages the tape library. Purges and archives computer data according to predetermined guidelines.

Maintains the City's website, using website development software.

Installs, sets up, and supports MS-Office applications and other software on desktop computers; performs routine and complex diagnostics.

Troubleshoots and resolves complex hardware, software, and network related problems.

Provides basic support for telecommunications environment including, but not limited to dial up modems, access to network services, file transfer and associated software.

Maintains inventory of software and hardware applications installed on servers and PC's.

Reviews user requests for hardware, software and peripheral components to ensure that the requests are compatible with the users' needs and City's standards.

Supports the telephone, security alarm, access control, audio/visual and other electronic systems used by the City, as well as specialized software used in the processing of payroll, accounting, human resources, building permitting and other services.

Performs other system-related duties as assigned.

Minimum Qualifications

Knowledge, Skills and Abilities:

Knowledge of current principles and practices of computer systems technology. Knowledge of PC hardware and software systems. Knowledge of PC and file server operating system components. Knowledge of networking and local area networking. Knowledge of current hardware and software research and trends in the computer industry. Knowledge of Microsoft Windows. Skilled in maintaining and troubleshooting computer operating systems.

Ability to communicate effectively, orally and in writing with all levels of management and staff. Ability to utilize strong analytical skills and problem solving methods. Ability to install and troubleshoot highly complex PC hardware and software. Ability to lift and/or move up to 50 pounds. Ability to establish and maintain effective working relationships with elected officials, Department/Office Directors, City employees and the public.

Education And Experience Requirements

Bachelor's degree in Computer Science or related field; supplemented by two (2) years of desktop support experience. Network+ and A+ certification Preferred. Additional experience may substitute for the required education on a year-for-year basis. Must possess a broad knowledge of microcomputer hardware and software functionality, including specific experience working within a Microsoft Windows based LAN environment. Experience with GIS, EDEN, OSSI, or any public safety experience is a plus. Applicants qualifying for employment that are assigned to the Police Department will be subject to a polygraph examination and an extensive background screening.

Supplemental Information

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is frequently required to walk; use hands to finger, handle, or operate objects, tools, or controls; and reach with hands and arms.

The noise level in the work environment is moderately quiet. Work is performed in an office setting within a controlled environment.

01

Which best describes your level of education?

• Some High School

• High School Diploma or GED

• Some College

• Minimum of 60 College Credits or more

• Associate's Degree

• Bachelor's Degree

• Master's Degree or Higher

02

How much desktop support experience do you have?

• No Experience

• Less than 6 months

• 6 months to less than 1 year

• 1 year to less than 2 years

• 2 years to less than 3 years

• 3 years to less than 4 years

• More than 4 years

03

Do you currently possess a valid Driver's License?

• Yes

• No

04

Do you currently possess Network+ and A+ certification?

• Yes

• No

05

Applicants qualifying for employment and are assigned to the Police Department will be subject to a polygraph examination and an extensive background screening.

• Yes - I am willing to take a polygraph exam and complete an extensive background screening.

• No - I am not willing to take a polygraph exam and complete an extensive background screening.

• Required Question