Director of Business Transformation, Contract to Billing

We are looking for a Director of Business Transformation, Contract to Billing

Reporting to the Vice President of Financial and Commercial Operations, this role will oversee end-to-end Contract-to-Billing process improvements and business product ownership of relevant SAP modules and related applications.

Responsibilities:

• SAP Business Product Owner

• Lead SAP transformation for the department, including modernization of billing and pricing platforms, process automation, and integration with upstream and downstream systems.

• Partner with the implementation team in documenting, validating, and communicating business requirements, ensuring proposed solutions align with strategic objectives and operational needs.

• Ensure system configurations support business processes and future scalability.

• Business Process Improvement

• Serve as the key catalyst for introducing new and efficient thinking, approaches, practices, processes, tools, and systems into the company's billing and pricing functions.

• Lead the documentation of policies and procedures.

• Guide managers and analysts to optimize daily operations and build scalable, repeatable workflows that support growth.

• Develop and/or enhance operations dashboards and reporting to support decision-making, performance tracking, and continuous improvement initiatives.

• Leadership & Change Management

• Manage direct reports and cross-functional teams and drive disciplined execution.

• Mentor team members, influence stakeholders, and navigate ambiguity.

• Approach problems holistically – people, process, data, and technology.

• Translate complex business needs into technical requirements and vice versa.

Requirements:

• 10 years progressive experience in Finance Operations, Billing, or Order-to-Cash.

• Deep understanding of fuel supply, downstream operations, or similarly complex transactional ecosystems.

• Experience managing high-volume, multi-entity, multi-currency billing environments with strong operational controls.

• Strong, hands-on experience with SAP, particularly FI/AR/AP/CO, SD, and MM modules relevant to billing.

• Demonstrated success as a Product Owner or business lead for SAP enhancements, upgrades, or full-scale ERP transformations.

• Experience with API integrations, workflow solutions, and automation tools (e.g., RPA, AI/ML applications) is highly desirable.

Required Skills:

• Proven ability to lead and manage in a change-intensive, complex, analytical, deadline-driven environment.

• Demonstrated strong verbal and written communication skills.

• An adept problem-solver, driven by facts and analytics with the ability to produce high-quality quantitative methods.

• A strong process and systems orientation with an ability to put operational disciplines in place for process improvement.

• Very strong and well-developed people leadership and people development skills, with an ability to inspire and motivate staff while holding them accountable for results.

• Strong organizational, prioritization, and project management skills, particularly in the context of a rapid growth and dynamic environment.

• Willing and able to relocate to South Florida/Miami.

Preferred Skills:

• An undergraduate degree in Business, Information Systems, Industrial Engineering, Aviation Management, or related field.

• Ideally, holds a post-graduate degree or certifications in business process improvement.