Shampooer/Floor Care Attendant

A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.

Job Specifics

• Coordinates and executes the cleaning of offices, rooms, and public areas to standard. Works with various departments, especially Engineering. Responsible for completing special projects that maintain and create a product that exceeds guest expectations. Extensive use of cleaning equipment such as carpet, floor polishing, pressure washing machines etc. Ensures adherence to Loews Hotels Star Service standards.

• Handles assignments in a timely manner and follows up with leadership team.

• Follows and ensures compliance to all hotel key control procedures by staff

• Follows and ensures compliance with lost and found procedures

• Conducts regular inspections of Housekeeping items including specific chemicals, and cleaning equipment and reports back any deficiencies.

• Prepares work orders for repair, renovation or replacement with Director approval

• Coordinates restocking of storage areas

• Maintains proper condition of inventories

• Handles complaints in accordance with Loews Hotels “Handle Guest Complaint” standards, ensuring guest satisfaction

• Provides employees an outstanding model of professional conduct, high morale, and guest service.

• Consistently demonstrates excellent guest service skills.

• Interacts daily in a positive manner with guests and staff.

• Maintains a positive & constructive workplace that values diversity & uncompromising standards of excellence

• Performs multiple activities to meet time critical deadlines

• Able to operate floor and carpet care equipment

• Knowledgeable of Loews Hotels training guidelines and procedures

• Ensures compliance with established cleaning procedures

• Reports needed office and public area repairs immediately to Engineering department

• Examines carpets, drapes, & furniture for stains, damage, & wear - reports needs to appropriate Manager, informs Director of redecorating needs

• Prepares Engineering work orders as needed

• Comply with OSHA regulations & ensure hotel life safety

• Participates in daily/weekly/monthly department meetings and training sessions

• Answers Housekeeping phones according to Loews Hotels standards

• Other duties as assigned which may include cleaning of guest rooms as a Guest Room Attendant. Performing duties of a Houseman or any task needed in the administration of housekeeping services as directed by the Director of Housekeeping

General

• Promotes and applies teamwork skills at all times

• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance

• Is polite, friendly, and helpful to guests, management and fellow employees

• Executes emergency procedures in accordance with hotel standards

• Complies with required safety regulations and procedures

• Attends appropriate hotel meetings and training sessions

• Maintains cleanliness and excellent condition of equipment and work area

• Complies with hotel standards, policies and rules

• Recycles whenever possible

• Remains current with hotel information and changes

• Complies with hotel uniform and grooming standard

Qualifications

• Dedicated professional working at the highest standards of quality service and staff development

• Minimum two years Housekeeping or related experience with cleaning equipment

• Outstanding communication skills - oral and written

• Excellent organizational and leadership abilities

• Ability to stand, stoop, bend, walk during entire shift and to lift and/or move up to 150 lbs.

• Good visual acuity

• Must be a self-starter and have good organizational skills

• Knowledge of and ability to use Resilient Floor cleaning/polishing and carpet shampoo equipment

• Knowledge of and ability to use Pressure washers, Street sweepers, Scrubber machines

• Requires extensive standing, walking, lifting and bending

• Able to work a flexible schedule, including nights, weekends and holidays

• Able to communicate well in conversational English