Technology Support Specialist

Since 1800, when St. Madeleine Sophie Barat founded the Society of the Sacred Heart in

France, Religious of the Society of the Sacred Heart and lay Sacred Heart educators have carried

out her imperative of educational excellence. Today, the Network of Sacred Heart schools is an

association of 25 Catholic schools across the United States and Canada, and nearly 150 schools

internationally. Independent yet united in spirit and purpose, the international community of

Schools of the Sacred Heart believes in educating the whole child and preparing her to live fully

and wisely. At the core of the Sacred Heart education the Goals and Criteria are the principles

that express the intentions and hopes of our 200-year tradition.

Carrollton's culture and identity are bound inextricably to the vision set forth in the Goals and

Criteria of Sacred Heart Schools. These values form the moral compass that influences the

choices made within our community. Learning to draw upon these values during their school

days, Carrollton graduates become women of conviction, courage, and confidence.

The Technology Department at Carrollton School of the Sacred Heart is committed to

empowering faculty and students to leverage emerging technologies to enhance the learning

experience. The departments responsibilities include but are not limited to network

administration, hardware and software support, audio-visual direction, technology integration,

and registrar/systems software management. Under the leadership of the Director of

Technology, the department operates out of two locations- supporting all learning communities

as well as the operational side of the school. The Technology Support Specialist provides Tier 2

Technical Support with in-depth technical knowledge and solutions for both hardware and

software infrastructure. This position will support the entire school and make regular on-site

visits as part of a full-time employment position.

Essential Duties and Responsibilities: The duties and responsibilities of this position include,

but are not limited to, the following:

- A commitment to the Goals and Criteria of the Sacred Heart Network Schools are

articulated in the school mission.

- Represent Carrollton as a Christ-centered institution rooted in the mission and values

expressed through Sacred Heart education.

- Provide daily technical support to faculty, staff, and students for hardware, software,

network, and AV-related issues across campus.

- Troubleshoot and resolve issues with school devices including desktops, laptops, tablets,

printers, and interactive classroom technology.

- Set up, maintain, and inventory school-owned technology, ensuring equipment is in

good working order and properly documented.

- Support the rollout and management of school-wide technology initiatives, including

software updates, device deployments, and classroom tech integrations.

- Respond to and manage help desk tickets in a timely and professional manner; escalate

complex issues when necessary.

- Assist with onboarding and offboarding users, including account creation, permissions

setup, and device preparation or recovery.

- Collaborate with instructional staff to support the integration of technology into

teaching and learning environments.

- Provide technical support for events, assemblies, and meetings that require audio/visual

or IT assistance.

- Maintain strong working knowledge of school systems, including Google Workspace for

Education, learning management systems (e.g., Canvas, Seesaw), and SIS platforms.

- Monitor and maintain the security and integrity of user accounts, devices, and data in

alignment with school policies.

- Work with the IT team to implement and uphold best practices for cybersecurity, data

privacy, and acceptable use.

- Participate in professional development to stay current with emerging technologies and

best practices in educational technology.

- Assist in planning and executing summer technology maintenance and upgrades.

- Perform other technology-related duties as assigned by the Director of Technology or

school administration.

Qualifications:

- Bachelors degree in information technology or related field preferred.

- Must have or be able to quickly acquire knowledge and understanding of Carrolltons

mission and identity as a Catholic, Sacred Heart, all-girls, Independent School.

- Excellent written and verbal communication skills.

- Experience in Veracross or other CMR program is preferred.

- Advanced knowledge of Microsoft Office, Microsoft Excel, and Google Workspace.

- Must be professional, collaborative, courteous, detail-oriented, independently driven,

and highly organized.

- Ability to work with all levels of staff, faculty, and parents-- handling confidential, time sensitive, and critical details.