Loan Service Representative

"The Loan Service Representative (LSR) will be responsible for providing quality service to our members. The LSR will seek to provide solutions to all member account related problems. This high contact person requires an ability to communicate effectively with prospective and current members and to represent the credit union in a positive and professional manner. The LSR actively loads loan applications, and disburses loans to existing members. The LSR protects our member’s financial needs by cross-selling insurance protections products (i.e. Mechanical Repair Coverage, GAP, Life, Disability Protection, and ancillary Products)"

"Essential Duties & Responsibilities:

Communicates with member and/or non member in a professional, friendly, and efficient manner through either in-bound or out-bound calls.

Handles all inquires on deposit accounts and loans including but not limited to: Visa credit cards, loans, bill payments/on-line banking, direct deposit, payroll deduction.

Possess a thorough knowledge of Dade County Federal Credit Union products, services, policies and procedures.

Actively opens accounts, loads loans, and disburses loans.

Effectively cross-sells credit union products and services including payment protection on loans (i.e. Mechanical Repair Coverage, GAP, Life, and Disability Protection, and ancillary products)

Participates in helping to regularly meet or exceed established department service and productivity goals as established by AVP of Branch Operations and/or Electronic Services Director

Complies with all Bank Secrecy Act (BSA) regulations and standards, attends all required BSA training.

Completes special projects and tasks as assigned.

Perform all other related duties as required."

"Requirements:

At least 1-3 years related experience and/or training in a bank/credit union call center/branch environment.

Sales experience preferred

Bilingual: English and Spanish Highly Desireable "