Manager, Technology, FWC26

Department: Tournament and Venue Operations

Location: Miami

Description

At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.

Reporting organisationally to the Senior Manager, Transport Integration, the Manager, Technology will be a key member of the FIFA26 Event Transportation team, and work in close collaboration with the Operational Services team and other key individuals responsible for contributing to the planning, integration, coordination and implementation of all technology systems that will be used to deliver transport and Arrival & Departure operations during the tournament.

THE POSITION

Responsibilities and oversights of the Supervisor, Technology for the FIFA World Cup 26™ include but are not limited to:• TMM (Transport Management Module), the vehicle and driver fleet management system; PowerBi-, the data analytic and capturing system used to manage arrivals and departures.

• Lead planner responsible for the set-up of all transport systems used in the Transport Operations Centre (TROC), ensuring compatibility within the wider Event Services Operations Centre.

• Responsible to ensure that TROC system deliver the required reporting data on transport operations and services. integration with Host Country (HC) Transport Operations Centre information systems and, HC Transport Operations centres.

• Ensure the successful integration of any transport supplier’s systems with FWC26/FIFA systems and, seamless delivery of all operations and services, proactive to resolve any technical issues in advance of operations.

• Lead all monitoring and reporting of transport services, measuring supply against demand and key performance indicators (KPIs).

• Put in place a comprehensive testing and readiness schedule for Transport technology systems and plan to ensure preparedness for the tournament.

• General technology support within the transport team for all matters relating to transport systems use and delivery.

• Integrates with all functions within Event Transport. Support the delivery of transport operations for all test events before the FIFA World Cup 26™.

• Review and prepare correspondence, reports, studies, briefings, and presentations regarding spectator flow and public transport planning.

• Conduct site visits across venues, sites, and facilities to observe, document, and assess transport-related features and operations.

Perform any other duties as required.

YOUR PROFILE

ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.

DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.

INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.

INITIATIVE: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.

INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.

LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority / decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.

VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.

Work Experience• Bachelor’s Degree in Technology or a combination of education and experience relating to position;

• Master’s Degree is an advantage.

• Experience Minimum 3-5 years’ technology work experience; ideally within football or sport events;

• Transport operations experience within at least one international mega event, ideally more than one world class sport event (e.g. World Cup and / or Olympic Games, Regional Football Tournaments, etc.);

• Experience working in multi-functional event organisations and in dynamic and fast paced environments;

• Experience of leading a team and proven project delivery experience;

• Experience working with public and private sector partners in a collaborative environment and ability to build strong partnerships.

Skills• Excellent knowledge of technology software systems and applic