OCC Duty Manager

Position Summary

The OCC Duty Manager provides day-to-day leadership and supervision of all Operations Control Center (OCC) personnel. This role ensures seamless execution of flight release, flight following, arrival, and post-flight procedures. The Duty Manager serves as a technical subject matter expert, supporting delegated operational control and flight control functions for all Amerijet International Airlines (AMJ) flights. The position also acts as a liaison between internal departments and external stakeholders, ensuring the continuous flow of critical operational information

Essential Duties And Responsibilities

include the following. Other duties may be assigned from time to time:

• Lead and support Operations Control Center (OCC) personnel.

• Act independently and apply operational expertise to ensure effective coordination between OCC, Crew Scheduling, Maintenance Control, Ground Operations, Commercial, and Flight Operations.

• Make real-time decisions to optimize flight operations, ensuring safe, legal, and efficient flights.

• Coordinate and facilitate communication between OCC and Ground Operations to drive on-time performance (OTP).

• Manage and respond promptly to irregular operations (IROPs), including weather disruptions, AOG events, and crew movement changes.

• Maintain internal and external customer communication and ensure timely operational updates.

• Ensure effective use of operational tools, including but not limited to AIMS Flight Operations Software, NavBlue N-Flight Planning System, WSI Fusion - IBM, CASS/KCM ARINC Website, and ARINC - Ops Center - ACARS.

• Supervise flight control procedures to ensure the accuracy and consistency of Amerijet operations.

• Authorize and redirect flight control resources to meet operational priorities.

• Maintain continuous knowledge of the location and status of all Amerijet aircraft during missions.

• Promote a culture of safety, professionalism, and operational excellence.

• Oversee and monitor all flights, coordinating changes, priorities, and deviations to maximize efficiency and safety.

• Identify and resolve operational issues impacting the companys strategic objectives.

• Provide quality control, coaching, and mentorship to Flight Followers, ensuring adherence to qualification standards per company policy and FAA regulations.

• Assign flights to Flight Followers on duty and lead daily operational calls.

• Operate AlertMedia for emergency and critical situation notifications.

• Assist with preparation of operational reports.

• Perform other duties as needed by the company.

Minimum Qualifications, Skills, Education And Experience

• Associates degree or equivalent relevant industry experience required.

• FAA Aircraft Dispatcher Certificate required.

• Minimum of 2 years experience in dispatch operations in a cargo or airline environment.

• Comprehensive knowledge of Title 14 of the Code of Federal Regulations (14 CFR), FAA policies, and current aviation directives.

• Proficient in the use of flight planning and operations control software such as AIMS, NavBlue, WSI Fusion, ARINC systems.

• Strong real-time decision-making skills and ability to work under pressure in a fast-paced environment.

• Ability to maintain effective communication with multiple departments and external stakeholders.

Preferred Qualifications And Skills

• Bachelors degree in Aviation Management, Transportation, or a related field.

• 5 years or more of experience in airline or cargo dispatch operations.

• Previous experience supervising or mentoring OCC or Dispatch personnel.

• Familiarity with air cargo operations procedures and requirements.

Supervisory Responsibilities

• Provides leadership, oversight, and daily guidance to Flight Followers and OCC team members.

• Coaches and mentors employees, providing input to management regarding performance evaluations and tra ning needs.

• Oversees on-the-job training for new OCC personnel.

Language Skills

• Must have the ability to read, write, and communicate clearly and professionally in English.

• Spanish language skills are a plus.

• Ability to effectively present information and respond to questions from management, crew members, and customers.