VP of Customer Success

"VP of Customer Success

Company Overview:

GoGig is a dynamic HR technology startup revolutionizing how companies manage their workforce. Our innovative platform streamlines essential HR processes, empowering businesses to attract, develop, and retain top talent. We are passionate about creating a positive impact on the employee experience and driving organizational success.

Position Summary:

We are seeking a highly motivated and results-oriented VP of Customer Success to lead our customer-centric initiatives. You will be responsible for developing and executing strategies that ensure customer satisfaction, retention, and growth. As a key member of the leadership team, you will play a pivotal role in shaping the future of our company.

Key Responsibilities:

Customer Success Strategy: Develop and implement a comprehensive customer success strategy aligned with company goals and objectives.

Team Leadership: Build, manage, and mentor a high-performing customer success team, fostering a culture of collaboration and continuous improvement.

Customer Advocacy: Champion the voice of the customer within the organization, advocating for their needs and driving product enhancements.

Customer Retention and Expansion: Implement proactive measures to drive customer retention, identify upsell and cross-sell opportunities, and expand revenue from existing accounts.

Onboarding and Adoption: Oversee the onboarding process, ensuring a smooth transition for new customers and driving adoption of our platform.

Customer Satisfaction: Monitor customer satisfaction metrics, gather feedback, and implement initiatives to enhance the overall customer experience.

Data-Driven Insights: Utilize data and analytics to identify trends, optimize processes, and make informed decisions that drive customer success.

Cross-functional Collaboration: Partner with sales, marketing, product, and engineering teams to align efforts and deliver exceptional customer outcomes.

Qualifications:

Proven Leadership: Demonstrated success in leading and scaling customer success teams, preferably in a SaaS or technology environment.

HR Technology Experience: Deep understanding of the HR technology landscape and the unique challenges faced by HR professionals.

Customer-Centric Mindset: Passion for delivering exceptional customer experiences and a commitment to building long-lasting relationships.

Strategic Thinker: Ability to develop and execute strategic plans that drive customer success and align with business goals.

Data-Driven Decision Maker: Strong analytical skills and the ability to leverage data to drive insights and improve performance.

Excellent Communicator: Exceptional written and verbal communication skills, with the ability to effectively communicate with customers, stakeholders, and team members.

Benefits:

Competitive Compensation: We offer a competitive salary and stock options

Growth Opportunities: You will have the opportunity to grow your career in a fast-paced and innovative environment.

Impactful Work: Your work will directly impact the success of our customers and the future of our company.

Join Our Team:

If you are a passionate customer success leader with a proven track record of success, we encourage you to apply. We are looking for individuals who are excited about the opportunity to join a growing company and make a meaningful impact on the HR technology industry."

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