Assistant General Manager (Janitorial)

Job Description

Responsible for the day-to-day operation and administrative activities to ensure conformance to contract requirements. Develops and implements cost control measures and level of service standards to ensure compliance with customer specifications / contract requirements for assigned building. Oversees inspections, quality control measures, and the inventory control of equipment and supplies for the assigned building.

Essential Duties

• Coordinate service activities for assigned building. Ensure that services are performed as contracted.

• Control supplies, equipment, and personnel necessary to meet customer specifications.

• Interact with customers daily to obtain feedback on services and special needs. Troubleshoot potential problems and concerns.

• Manage the company’s quality control monitoring and safety programs at the assigned buildings.

• Conduct quality of service inspections at assigned buildings.

• Attend ABM training workshops when scheduled.

• Develop operational improvement plans and implements process changes within assigned buildings.

• Attempt to increase revenue by ensuring the Supervisors are looking for ways to provide additional or periodic services to the customers.

• Ensure compliance with company policies and procedures and all federal, state, and local government regulations.

• Create reports, proposals, and monthly presentations

• Ensure that all paperwork, including terminations, labor variance action plans, and operational model is complete and accurate and is submitted to the district/hub in a timely manner.

• Responsible for scheduling periodic maintenance schedule. Knowledge of floor work, high dusting, bright works, project works, preventive maintenance.

• Analyze and manage, in a proactive manner, both the financial and the operational performance of the assigned buildings.

• Ensure that payroll is accurate and submitted to the appropriate payroll personnel in a timely manner and, when applicable, correct any payroll discrepancies.

• Work with General Manager to develop an action plan for all invoices that are outside of the contractual parameters.

• Manages and provides leadership to Supervisors, and Lead personnel assigned to the buildings.

• Responsible for the overall direction, coordination, and evaluation of personnel within the assigned building. Carry out supervisory responsibilities in accordance with the company’s policies and applicable laws.

• Responsibilities include directing work; appraising performance; rewarding and disciplining employees; addressing complaints, resolving problems, and terminating employees.

• Client Relationship Management:

• Cultivate and maintain strong, positive relationships with airport management and other key stakeholders.

• Act as the primary point of contact for client inquiries and concerns, ensuring timely and effective resolution.

• Regularly communicate with clients to understand their needs and expectations and adjust services accordingly.

• Develop and implement strategies to enhance client satisfaction and retention.

• Perform other duties as assigned.

Minimum Requirements

• High School degree is required.

• Minimum of three (3) years of supervisory experience in a service/customer oriented environment.

• Experience in cost estimating/pricing work.

• Have a working knowledge of OSHA safety regulations and chemical handling/storage procedures.

• Must be able to write reports and business correspondence and effectively present information and respond to questions from managers and customers.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management

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About Us

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-