Program Manager

SRE Director / SRE Program Manager

Miami, FL (Day 1 ONSITE)

12+ months contract

Submit – only USC/Citizen

Key Responsibilities:

• Leadership & Strategy

• Build and lead a high-performing team of SREs Tools across various Business segment.

• Define and execute the SRE strategy aligned with business and engineering goals.

• Foster a culture of reliability, observability, and performance.

• Reliability Engineering

• Own SLAs/SLOs/SLIs for key services and ensure they are met consistently.

• Drive incident management practices, root cause analysis (RCA), and continuous improvement.

• Oversee reliability tooling, runbooks, and automation frameworks.

• Platform & Infrastructure

• Partner with Infrastructure, DevOps, and Cloud teams to ensure scalable platform architecture.

• Guide the adoption of Infrastructure-as-Code (IaC), CI/CD pipelines, and modern observability tools.

• Drive cost optimization and efficient resource utilization in cloud environments.

• Collaboration & Communication

• Act as a reliability evangelist across engineering teams, enabling them to own and improve their services.

• Report reliability and performance metrics to leadership and stakeholders.

• Collaborate closely with security, compliance, and governance teams to meet regulatory requirements.

Qualifications:

• Bachelor's or master's degree in computer science, Engineering, or related field.

• 15+ years of experience in software engineering or infrastructure roles, with at least 5+ years in SRE or DevOps leadership.

• Proven success managing high-availability, large-scale distributed systems (e.g., microservices, cloud-native apps).

• Deep understanding of cloud platforms (AWS GCP), containers (Docker, Kubernetes), monitoring (Prometheus, Grafana, Datadog, new relic), and automation tools (Terraform, Ansible, etc.).

• Experience with modern CI/CD tools (e.g., Jenkins, ArgoCD, GitHub Actions).

• Strong leadership, communication, and team development skills.