Customer Service Representative

Benefits:

• 401(k) matching

• Dental insurance

• Health insurance

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, detail oriented and computer savvy.

Responsibilities

• Receive a high volume of inbound calls and emails

• data entry of customer's Purchase orders into database

• Identify the reason for the customer's call, collect relevant information, and provide solutions

• check stock and give eta's on orders

• process weekly collections

• assist with data entry for freight invoices

• Meet personal and team quotas

Qualifications

• High school diploma/GED

• Previous experience as a Customer Service Representative or in a similar role is preferred

• Comfortable using computers and customer management software

• Excellent phone and verbal communication skills

• Understanding of active listening techniques

• Ability to work well under pressure

• Highly organized with the ability to prioritize projects and manage time effectively