TRAINING FACILITATOR

Job Details

Description

Responsible for delivering engaging, effective training programs to staff, clients, volunteers, and community members, supporting the health center's mission. This role focuses on facilitating learning across soft skills, clinical practices, regulatory compliance, patient care, and technology systems. The Training Facilitator collaborates with the Training and Development Specialist, Instructional Designer, and other stakeholders to assess training needs, develop educational materials, deliver sessions, and evaluate outcomes.

Essential Job Responsibilities

• Conduct in-person and virtual training sessions, workshops, and seminars for all staff, clients, volunteers, and community members, to educate participants on specific skills, operational procedures, compliance and all relevant topics.

• Assist in the onboarding process of new staff by delivering orientation and introductory training courses.

• Help develop, implement and routinely update training materials including presentations, handouts, handbooks, manuals, online courses, and guides tailored to the needs of the target group, in collaboration with the instructional designer.

• Ensure that the training materials and delivery methods are inclusive and culturally appropriate for diverse participants, including underrepresented groups and communities.

• Modify or adjust training methods and materials based on participant needs, feedback, and learning styles to ensure effective learning outcomes.

• Work with the IT Health trainer to train staff on the use of healthcare technologies such as electronic health records (EHR), medical devices, and software applications to ensure proper usage and documentation practices.

• Provide practical, hands-on training in clinical procedures, medical equipment operation, simulations and patient care techniques to ensure staff competency.

• Help design and administer assessments, quizzes, practical evaluations and feedback surveys to measure participant progress and the effectiveness of the training sessions.

• Partner with department heads and leadership to assess training needs, identify skill gaps, and create customized training plans to address them.

• Develop specialized training programs to onboard and upskill volunteers, contractors and temporary staff, ensuring they are well-prepared to represent the health center and carry out their roles effectively.

• Remain updated on new training techniques, adult learning principles, tools, regulation updates and industry trends to enhance training effectiveness, methodologies, and relevance.

• Deliver training on healthcare regulations, such as HIPAA, OSHA, Joint Commission standards, and other relevant laws and guidelines to ensure all training content complies with company policies, industry standards, and any regulatory or legal requirements.

• Maintain accurate records of training attendance, participant performance, and feedback for reporting and compliance purposes.

• Provide follow-up support, resources and mentoring to participants following training sessions to reinforce learning and ensure successful acclimation into their roles.

Work Experience

• 2+ years of experience in training delivery, clinical or corporate training, education or similar.

• Experience in healthcare, nonprofit or community-based organizations is highly preferred.

• Knowledge of healthcare compliance (e.g., HIPAA, Joint Commission) is a huge plus.

• Proficiency in presentation software (e.g., PowerPoint, Google Slides), e-learning platforms, and virtual training tools (e.g., Zoom, Microsoft Teams, Adobe Connect).

• Experience with multimedia tools (e.g., Canva, Articulate, iMovie, Audacity) is a plus.

• Understanding of adult learning principles, community outreach, volunteer management, instructional strategies, and the ability to apply different learning methodologies to engage diverse groups of learners.

• Problem-solving and adaptability in adjusting training approaches as needed.

• Experience managing multiple training projects and adjusting to changing priorities.

• Basic project management skills are beneficial for managing training initiatives effectively, though not required.

Travel Requirements And Details

• Personal transportation is required.

• This role involves travel to various locations, including health center sites, training centers, administrative offices, community centers, and partner organizations.

• Travel may also be required to remote work settings or other locations, depending on the health center's needs, to support training initiatives and operational activities.

Physical Requirements

• This role requires frequent sitting, walking, hearing, and speaking—both in person and on the phone. Occasional driving, stretching/reaching, and standing is also necessary. Training may be delivered in a variety of settings, including classroom environments, community centers, corporate offices, remote or virtual platforms, or client locations.

Safety

• Integrate safety procedures and protocols into training sessions, especially for roles involving physical tasks or hazardous materials—to ensure compliance and promote awareness.

• Provide materials, simulations, hands-on practice, and resources related to safety best practices, including manuals, guidelines, and access to safety equipment, to reinforce a culture of safety.

• Ensures proper handwashing and the use of personal protective equipment (PPE), such as gloves, masks, and gowns, in accordance with Centers for Disease Control and Prevention (CDC) guidelines.

• Deliver training to demonstrate proper ergonomic techniques to reduce the risk of injury.

• Understand and appropriately act upon assigned roles in the Emergency Code System, including awareness of emergency exits, fire alarms, and first aid kits during training sessions.

• Understand and perform assigned responsibilities in the organization's Continuity of Operations Plan (COOP).

Contact Responsibility

The responsibility for internal and external contacts is frequent.

Other

Participate in health center developmental activities as requested.

Other duties as assigned.

Culture of Service: 3 C's

Compassion

• Foster an inclusive learning environment that respects diverse backgrounds, identities, and experiences.

• Listen attentively to learners' concerns and feedback with empathy and without judgment.

• Adapts teaching methods to accommodate different learning styles, abilities, and personal circumstances.

• Demonstrate patience and provide extra support to learners who may need additional time or guidance.

• Create a safe space where participants feel comfortable asking questions and expressing uncertainty.

• Follow-up with learners to offer continued support and encourage attention to well-being and mental health.

Competency

• Demonstrate deep subject matter knowledge and stay current with industry trends and developments.

• Confidently answer questions and provide insight beyond the basics, drawing from experience and expertise.

• Break down complex concept into clear, relatable terms using logical explanation, examples, and analogies.

• Engage participants through dynamic presentation styles and varied teaching methods to maintain attention.

• Manage training sessions effectively, adapting to challenges and ensuring all key topics are covered on time.

• Provide clear, actionable feedback while maintaining ethical conduct and fostering an inclusive, respectful environment.

Commitment

• Prepare thoroughly for each session, including lesson planning, material readiness, and content customization.

• Demonstrate genuine investment in learner success by offering personalized support, even beyond scheduled time.

• Remain accessible to learners, providing follow-up guidance and additional resources as needed.

• Pursue ongoing professional development to stay current with industry trends and best practices.

• Respect participants' time by starting and ending sessions punctually and maximizing learning opportunities.

• Encourage continuous growth and foster a supportive environment built on trust, empathy, and respect.