Director of Operations (Law Firm Experience Required!)

We're Hiring: Rockstar Director of Operations | Boutique Law Firm | Miami, FL (On-site)

Job Summary

Are you a high-level operator who thrives on building systems, driving accountability, and turning business plans into measurable growth? Do you want to be the engine behind a fast-scaling, mission-driven law firm in one of the most exciting markets in the country?

We're proud to be assisting one of our top clients—a boutique law firm specializing in family law in their search for a Director of Operations to lead firm-wide business operations and strategy execution from their Miami office.

💼 Position Overview

This is a true leadership role for a business-minded, results-driven professional who can oversee and optimize all non-legal aspects of the firm. You will serve as the key strategic partner to the Owner and COO—ensuring smooth operations, setting performance expectations, and aligning systems with growth goals.

🎯 Key Responsibilities Include:

🔧 Operations & Systems Management

• Create, implement, and continuously improve operational systems and internal processes.

• Document and enforce all firm policies, workflows, and training materials.

• Collaborate with leadership to define and track Key Performance Indicators (KPIs) across departments.

• Oversee and enhance firm-wide technology systems, from case management to communication tools.

• Work with vendors to ensure optimal IT infrastructure, system security, and functionality.

• Coordinate facilities and office management: maintenance, safety, equipment, and vendor relationships.

👥 Human Resources Leadership

• Recruit, hire, train, and evaluate all non-legal staff.

• Conduct performance reviews and provide ongoing coaching and feedback.

• Develop clear job descriptions and role expectations.

• Partner with department leads on workforce planning and future talent needs.

• Enforce personnel policies and promote a culture of accountability, respect, and high performance.

💰 Financial Oversight

• Monitor financial health through budget management, forecasting, and expense control.

• Liaise with bookkeeping and accounting vendors to ensure accurate and timely reporting.

• Optimize billing systems and ensure completed work is invoiced in a client-friendly, timely manner.

• Identify areas for financial efficiency and revenue growth through reporting and analysis.

📈 Marketing & Business Development

• Collaborate with the Owner on the firm's marketing and business development plans.

• Lead client retention and relationship-building initiatives.

• Oversee marketing and intake teams, ensuring execution and alignment with firm goals (until a dedicated Director of Marketing is hired).

• Ensure lead conversion KPIs and referral programs are tracked and met.

🎁 Benefits & Culture

• Health, dental, vision, life, and LTD insurance contributions

• On-site daycare: Cost-sharing between firm and employees

• PTO:

• 2 weeks to start

• 3 weeks at 3 years

• Additional days each year after 5 years (up to 4 weeks)

• 9 paid holidays

• Bonus paid week off during holiday season based on performance

• 401(k) with 3% match

• Tight-knit, low-turnover culture (Firm of 35+ with 10 new hires planned in 2024)

🧠 Who You Are

• A proven Director of Operations or similar leader in a professional services firm (law firm experience is a plus)

• Obsessed with systems, metrics, and driving results

• Skilled in HR, finance, process improvement, and team leadership

• Tech-savvy and able to lead operational innovation

• A confident, collaborative communicator and culture builder

📢 Ready to make your mark on a high-growth law firm?

This is your opportunity to lead from the front and drive strategy, operations, and impact at a firm on the rise.

At How To Manage a Small Law Firm, we believe diversity drives innovation, and inclusivity strengthens our community. We're proud to be an Equal Opportunity Employer and are deeply committed to building a workplace where everyone can thrive.

We welcome and encourage applications from individuals of all races, ethnicities, religions, genders, gender identities or expressions, sexual orientations, ages, abilities, socioeconomic backgrounds, veteran statuses, and all other identities protected (or not yet protected) by law. Discrimination has no place here.

If you need accommodations at any stage of the application process, please let us know — we're here to support you.