Warranty Specialist

Job Summary:

Administer Repair/Exchange Orders, Warranty claims and handle activities in accordance with Satair objectives and strategies ensuring that our products and services are delivered on time, quality and cost to satisfy customers

Primary Responsibilities:

1. Customer Order management : 50%

● Handle, log and follow up on customers' Repair Orders & Warranty claims while closely monitoring that the suppliers conform to agreed upon contractual obligations

● Ensure internal/external customers are updated on status of Repair/Lease/Exchange Orders & Warranty claims

● Issue Repair/Exchange Orders to approved suppliers

● Handle follow-up and improvement of Satair's objectives for Repair Orders & Warranty claims and prepare performance reports on a monthly basis which reflect:

● Manage Customer Battery repair order and invoicing

● Initiate and follow up on actions ensuring improvement plans are met

2. Repair shop/Supplier relations: 45%

● Initiate follow-up sessions/call with suppliers to ensure contractual SPTs/TATs are met and processes are aligned

● Working closely with vendor/OEM to manage customer return and Warranty claims

● Initiate and follow up on action tracker to ensure improvement plans are met

● Ensure changes in supplier performance are communicated to all stakeholders

● Monitor and report on political and other conditions in the market place of importance to Satair's competitiveness, including competitors' behavior and activities

Additional Responsibilities: 5%

Other duties as assigned:

● Perform other duties as assigned to support the overall objectives of the repair operations.

Qualified Experience and Training:

Education:

Required

● Associate Degree in Supply Chain. Production, Engineering or a closely related field, or an equivalent combination of education and extensive relevant experience.

Experience:

Required

● Minimum 2-5 years working experience in Customer Order Management or Supply Chain or similar specifically within a repair or service-oriented context.

● Professional and practical insight and experience with purchasing and logistics

● Working knowledge of SAP

Preferred

● Technical Proficiency: Demonstrated experience and skill in the use of PC software (e.g., Google Suite) as well as internal company operating systems relevant to repair and service management (e.g., SAP)