Director, Key Account Management - EST/CST

Join Amplity, the full-service go-to partner of biopharma companies that delivers flexible + specialized medical + commercial services. No matter where a drug is in its lifecycle, we scale with ease to maximize resources + improve impact for all our clients. Through strategic partnerships + deep therapeutic expertise, Amplity transforms how breakthrough treatments reach the people who need them.

Position Summary

We are seeking an experienced and inspirational Director of Key Account Management to lead a high-performing team of Key Account Managers (KAMs) focused on building strategic partnerships with Centers of Excellence (COEs) specializing in bipolar disorder. This leadership role is critical to driving organizational success by creating and executing a cohesive strategy for engaging influential healthcare institutions, academic centers, and mental health providers. The Director will be responsible for empowering the KAM team, overseeing account strategies, and ensuring alignment with corporate goals while promoting a culture of empathy, collaboration, and customer-centricity to improve patient outcomes in the bipolar disorder therapeutic area.

Responsibilities

Team Leadership and Development:

• Provide strategic leadership and guidance to the Key Account Management team, fostering a culture of collaboration, accountability, empathy, and excellence.

• Recruit, train, and mentor KAMs to ensure they have the skills, knowledge, and tools needed to excel in their roles.

• Set clear performance expectations and conduct regular evaluations to drive individual and team success.

• Inspire and motivate the team to prioritize customer-focused solutions and patient-centered care in all activities.

Strategic Planning And Execution

• Develop and implement a comprehensive account management strategy for engaging COEs in the bipolar disorder space.

• Align team objectives with organizational goals, including revenue targets, market share growth, and improved access to care for patients.

• Oversee the creation and execution of tailored account plans, ensuring KAMs address the unique needs and opportunities within their assigned accounts.

• Monitor team performance and account progress, identifying challenges and opportunities to optimize strategies.

Stakeholder Engagement And Relationship Building

• Establish and nurture relationships with senior leaders and decision-makers within COEs, including psychiatrists, clinical researchers, administrators, and pharmacists.

• Act as a senior representative of the company, fostering trust and credibility with external stakeholders.

• Collaborate with Key Opinion Leaders (KOLs) to amplify awareness and advocacy for the company's bipolar disorder product portfolio.

Cross-Functional Collaboration

• Partner with internal teams such as Marketing, Medical Affairs, Market Access, and Clinical Research to ensure alignment across all initiatives targeting COEs.

• Facilitate seamless communication and collaboration between the KAM team and other departments to address customer needs and improve patient care.

• Provide feedback to internal teams based on insights from COEs to guide product development, marketing strategies, and educational programs.

Market And Therapeutic Expertise

• Maintain a deep understanding of the bipolar disorder therapeutic landscape, including treatment guidelines, clinical research, and emerging trends.

• Serve as a subject matter expert to support the team in delivering scientifically accurate and impactful messaging to COEs.

• Stay informed of competitive dynamics and healthcare policies affecting COEs, leveraging insights to inform strategy and decision-making.

Performance Monitoring And Reporting

• Implement metrics and KPIs to evaluate team performance, account engagement, and business outcomes.

• Regularly report on team progress, key achievements, and challenges to senior leadership.

• Ensure compliance with regulatory guidelines, corporate policies, and ethical standards in all team activities.

Qualifications

Education:

Bachelor's degree required, Nursing or science related degree preferred.

Experience

• Minimum of 810 years of experience in pharmaceutical sales and account management experience.

• Minimum of 5 years of pharmaceutical sales leadership experience.

• Experience with bipolar disorders is required.

• Proven track record of success in engaging healthcare institutions, academic centers, or large healthcare systems, particularly in the CNS or mental health therapeutic area.

• Experience managing and developing high-performing teams, preferably within a field-based environment.

Skills

• Exceptional leadership, coaching, and team-building skills.

• Strong strategic thinking and problem-solving abilities, with a focus on achieving measurable outcomes.

• Outstanding communication and interpersonal skills, with the ability to inspire trust and collaboration.

• Proficiency in CRM tools, data analytics, and Microsoft Office Suite.

Knowledge

• Comprehensive understanding of bipolar disorder, including its symptoms, treatment protocols, and impact on patients.

• Familiarity with the healthcare ecosystem, including COEs, payer dynamics, and market access strategies.

Key Competencies

• Empathy and Emotional Intelligence: Demonstrated ability to lead with compassion and understanding, fostering a customer-focused culture that prioritizes patient well-being.

• Visionary Leadership: Ability to articulate a clear vision for the KAM team and inspire others to achieve shared goals.

• Customer-Centric Approach: Passion for improving mental health care and delivering solutions that positively impact patients and providers.

• Adaptability: Resilience and agility in navigating complex healthcare environments and responding to evolving market dynamics.

• Collaboration: Strong ability to build bridges across teams, ensuring seamless coordination and alignment.

Work Environment

Field-based leadership role with travel required to support team members and engage with COEs, healthcare institutions, and industry events.

Opportunity to participate in senior-level strategic planning meetings and conferences to stay updated on market trends and therapeutic advancements.

Credentialing Requirements

As a representative of a pharmaceutical company, you may be required to submit and maintain credentials, such as training, vaccinations, and other job-related documentation to gain access to hospitals or healthcare providers.  It is the Company's expectation that you comply with the requirements outlined by the facilities on your call plans.

Additionally, certain geographic jurisdictions or hospital systems have requirements to apply for and obtain a representative license. At this time, representatives working in the District of Columbia, City of Chicago, State of Nevada, State of Oregon, or those associated with Jackson Memorial Health in Miami-Dade County Florida may be required to obtain specific licenses. This list may be subject to change, including the potential for additions or modifications. In the event of any significant changes, you will be notified accordingly.

EPIIC Values

All positions at Amplity have a responsibility to demonstrate our EPIIC Values in order to uphold our high-service standards.

Excellence: We set high standards. We are solutions-focused and achieve outstanding results with a professional and positive attitude.

Passion: We love what we do. Our energy inspires, engages, and motivates others.

Innovation: Our ideas set us apart. We are curious and bold and challenge traditional ways of working.

Integrity: We are open, honest, and transparent. We do the right thing with courage and understanding.

Collaboration: We are better together. We actively seek the participation of others to achieve greater outcomes.

About Us

Amplity powers biopharma innovation through expert-led teams that deliver. Whether you knew us in the 80's as Physician Detailing Inc., or in the 00's as part of Publicis Health , the companies that came together in 2019 to form Amplity have delivered contract medical, commercial + communications excellence for 40+ years.

Our people-driven, tech-enabled DNA fuels everything we do. Our professionals understand the pharmaceutical industry from the inside out. With a deep grasp on product lifecycles, marketing hurdles, operational nuances + the complex needs of providers and patients, we help our clients launch products + operate smoothly with precision — across all business shapes, sizes + specialties.

We are on a mission to improve patient outcomes through executional excellence — enabling our partners in pharma to thrive in turn. At Amplity, we are allies in excellence. And we do it quicker, better, nicer than anyone else.

Our Diversity Policy

We encourage and support equal employment opportunities for all associates and applicants for employment without regard to sex, race, color, religion, national origin, age, disability, marital status, sexual orientation or veteran status. Employment decisions are evaluated on the basis of an individual's skills, knowledge, abilities, job performance and other qualifications. In addition, Amplity Health maintains policies and procedures designed to comply with applicable federal, state and local laws governing non-discrimination in employment in every location in which Amplity Health has facilities.