Electronics Tech Support Engineer (Medical Devices)

Job Description

Job Description:

The Electrical Tech Support Engineer will provide in-house and on-site customer service, training, and support on all medical, hospital and surgical equipment.

Responsibilities:

• Primary responsibilities include supporting Customers and Dealer Network by way of providing training, troubleshooting, repair, and preventive maintenance.

Specifically:

• Support Dealer Network and Customers by helping them to diagnose problems and offer options for resolution.

• Communicate and coordinate repair activities/training with Suppliers.

• Prepare and maintain accurate service records/transactions of work performed.

• Represent the company in a service role and take responsibility for customer satisfaction. Increase customers' loyalty by professionally communicating with them.

• Respond to customers' requests promptly and provide solutions within the entitled response time.

• Support the Sales Team with Product Training.

• Assist Sales Team with service and training of equipment to Customers and Dealer Network in-house or at customer sites.

Required skills:

• Bachelor's degree or equivalent in Electrical, Electronic, or Biomedical Engineering.

• At least two years' experience as a service/support person resolving issues.

• Excellent technical troubleshooting/repair skills for medical equipment.

• Strong customer services skills including strong verbal, written and interpersonal communication.

• Self-motivated. Must have ability to work independently.

• Willing to travel overseas.

• Bilingual English/Spanish (Mandatory).

• Must reside in South Florida. Not applicable to international candidates.

• The company reserves the right to add or change duties at any time.