Crew Scheduling Manager

Department: Crew Scheduling

Cost Center: VP, Operational Performance

Reporting To: Director of Crew Scheduling

Location: Miami, Florida

Type: Full-Time

Position Summary

The Manager of Crew Scheduling is responsible for leading and overseeing the day-to-day crew scheduling operations for flight and cabin crew in a dynamic charter airline environment. This role requires strong leadership, strategic planning, and adaptability to support a 24/7 operation that undergoes frequent changes due to client demands, operational disruptions, and regulatory compliance.

The ideal candidate is proactive, detail-oriented, and able to manage real-time changes while maintaining regulatory, safety, and contract compliance.

Key Responsibilities

Leadership & Management

- Supervise and lead a team of crew schedulers to ensure adequate staffing coverage across all flights.

- Provide coaching, development, and performance feedback to scheduling staff.

- Collaborate closely with crew planning, training, dispatch, and flight operations teams.

Crew Scheduling & Planning

- Oversee daily crew scheduling to ensure legal and contract-compliant crew coverage.

- Monitor crew legality, duty limits, rest periods, and fatigue risk management in accordance with FAR Part 117 and FAR 121.467.

- Manage irregular operations (IROPS), including last-minute crew adjustments due to maintenance, weather, or schedule changes.

- Interpret and apply company manuals and procedures, crew scheduling manual, and pilot/FA addenda.

- Adapt crew plans changes in the schedule, contracts, or disruptions.

Operational Agility

- Respond to operational changes such as flight delays, charters, or cancellations.

- Implement contingency plans to minimize impact on operations and crew.

- Adjust staffing plans for operational changes or client needs.

Systems & Technology

- Utilize crew management software Nav Blue (Raido) for real-time scheduling and compliance.

- Identify opportunities to enhance automation and accuracy.

- Ensure accurate data for payroll and flight time records.

Compliance & Communication

- Ensure compliance with FAA regulations, contracts, and internal policies.

- Maintain professional communication with crew about schedules and changes.

- Coordinate with HR and Training for crew qualifications, training, and leave.

Qualifications

- Bachelors degree in Aviation Management, Operations, or related field (or equivalent experience).

- 3–5 years in crew scheduling or airline operations; charter experience preferred.

- Proven team leadership in a high-pressure, fast-paced environment.

- Proficiency with scheduling systems and MS Office.

- Strong problem-solving, communication, and decision-making skills.

- Flexibility to work various shifts including nights, weekends, and holidays.

- Strong knowledge of FAA regulations (FAR 117, 121, 121.467).

Preferred Attributes

- Experience in on-demand, ACMI, or charter airline operations.

- Ability to stay calm under pressure and adapt quickly.

- Proactive mindset with focus on continuous improvement and efficiency.