Retail Store Manager

Position Overview

We are seeking an innovative and customer-focused Retail Store Manager to lead our team in delivering a seamless high-tech shopping experience. In this role, you will oversee the operations of a technology-driven retail environment that minimizes customer effort through advanced solutions like cashierless checkouts, mobile payments, and personalized shopping tools. The ideal candidate has a blend of operational excellence, tech-savvy skills, and a passion for enhancing customer experiences.

Key Responsibilities

• Store Operations:

• Oversee daily store activities, ensuring all systems, including technologies, function efficiently.

• Monitor and maintain technology solutions such as RFID scanners, mobile POS systems, and app-based checkout platforms.

• Manage inventory using automated systems to ensure accurate stock levels.

• Ordering and restocking of store

• Customer Experience:

• Champion a seamless shopping journey by addressing customer feedback and resolving issues swiftly.

• Train staff to assist with digital tools and troubleshoot technology for customers when needed.

• Analyze customer behavior data to refine and personalize the shopping experience.

• Team Leadership:

• Recruit, train, and manage a team focused on tech-enabled retail operations.

• Promote a customer-first mindset while maintaining operational efficiency.

• Lead by example, embodying a passion for innovation and customer satisfaction.

• Sales and Performance:

• Drive sales and profitability by leveraging data insights from technology platforms.

• Optimize store layout and displays for a frictionless shopping flow.

• Set and monitor KPIs, including tech adoption rates, transaction times, and customer satisfaction scores.

• Compliance and Safety:

• Ensure all digital systems comply with data privacy regulations.

• Maintain a secure and safe environment for customers and employees.

Qualifications

• Proven experience in retail management, with exposure to technology-enabled environments.

• Strong understanding of frictionless retail technologies (e.g., cashierless systems, mobile apps, AI-powered tools).

• Exceptional leadership, problem-solving, and interpersonal skills.

• Proficiency in retail analytics software and data interpretation.

• Customer-oriented with a track record of improving the shopping experience.

Preferred Skills

• Experience implementing or managing cashierless checkout systems (e.g., Amazon Go-style technologies).

• Familiarity with IoT devices, RFID, and payment processing platforms.

• Background in data-driven decision-making.

What We Offer

• A competitive salary and benefits package.

• Opportunities to innovate and grow in a cutting-edge retail environment.

• A collaborative, future-focused workplace.