Technical Business Analyst

About the Company: Coastal Debt Resolve is a leading debt settlement company specializing in assisting businesses struggling with Merchant Cash Advances (MCAs). We understand the unique financial challenges these businesses face and are committed to providing tailored debt resolution strategies. Our mission is to empower businesses by helping them achieve financial stability and peace of mind through our effective debt settlement programs. Coastal Debt Resolve is BSI ISO 9001:2015 certified and BBB accredited with an A+ rating, demonstrating our dedication to excellence, transparency, and ethical business practices.

About the Role: We are looking for an experienced and versatile Technical Business Analyst to improve our information technology systems. In this role, your duties will include devloping software programs to improve our business operations. You may also be required to provide training. To ensure success as a technical business analyst, you should demonstrate experience and creativity in system development and application design. Outstanding technical business analysts combine their IT expertise with in-depth business knowledge.

Responsibilities:

• Performing system analyses on software programs, applications, and web services.

• Determining system efficiency and functionality by liaising with internal departments and end-users.

• Analyze existing Salesforce and dialer workflows to identify inefficiencies and areas for improvement.

• Reporting to Management and obtaining approval for system development projects.

• Experience gathering, documenting, and analyzing business requirements related to sales operations and telephony systems.

• Monitor system integrations between Salesforce and dialer platforms, troubleshooting issues as needed.

• Efficiently integrating new systems, programs, and applications with business operations and services.

• Collaborate with IT and sales operations teams to implement system enhancements and process changes.

• Analyzing and improving the performance of web-based customer portals and support services.

• Ensuring end-user proficiency with new systems, programs, and applications across departments.

• Monitoring product licenses and ensuring compliance with IT industry regulations.

• Ensuring that computer hardware remains compatible with system enhancements and updates.

• Promoting system efficiency and security by integrating performance metrics and encryption.

• Implementing new advancements in the field of system and enterprise architecture.

Qualifications:

• A bachelor's degree in computer science or information technology, and an accredited qualification in management consultancy, or similar.

• Extensive experience in technical business analysis in a related industry.

• Advanced knowledge of programming languages like SQL and system integration solutions.

• Ability to facilitate internal end-user proficiency.

• Ability to design and maintain efficient customer portal support and feedback channels.

• Ensuring optimal system functionality via integrated diagnostics.

• Advanced knowledge of data security and encryption.

• Ability to keep up with IT advancements.

• Exceptional communication skills toward facilitating the use of new software systems.

• Knowledge of relevant licensing and industry compliance regulations.

Pay range: 83k-102k

Benefits:

• Health, dental, vision, and life insurance.

Schedule:

• Full-time position. 8-hour shifts.

Work Location:

• On-site, Fort Lauderdale, FL.