Collections Specialist

A growing financial services team is looking for a SBA Collections Specialist to support its SBA Portfolio Management unit. This full-time role involves assisting clients with account inquiries, troubleshooting online banking issues, conducting follow-up calls, and negotiating payments. You'll play a vital part in managing sensitive client interactions while ensuring top-notch service and accuracy.

What You'll Do:

• Respond to inbound calls, resolving account questions and service concerns

• Help clients with online banking access, password resets, and wire transfers

• Make outbound follow-up calls and maintain client data tracking

• Handle complex issues and escalate when necessary

• Provide backup support for client emails and online banking messages

• Negotiate and collect payments with customers

• Multitask effectively while using multiple systems and maintaining detailed documentation

What You Bring:

• High School Diploma or equivalent

• 1+ years of experience in customer service or a call center setting

• Proficiency in Microsoft Office Suite

• Strong communication skills and ability to handle sensitive information with professionalism

• High attention to detail and multitasking abilities

• Spanish fluency is a plus but not required

• Experience with banking systems or Jack Henry software is a bonus

Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity.

Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.