Homeowner & Small Business Specialist

"Position Overview

General Function:

Provides Business Tax Receipt, Permitting, and Zoning assistance to homeowners and business customers of the Development Services Department. Responsible for providing concierge-level service to assist the Applicants in all processes of the Development Services Department. Work emphasizes a wide range of customer service functions and frequent interaction with the public.

Ability to maintain an effective working relationship with other employees, supervisors, City Officials, and the public. Must have good communication and people skills.

Reports To:

Director of Development Services

Supervisory Responsibilities:

None

Key Duties & Responsibilities

Essential Duties and Responsibilities:

• Highly technical and customer service-oriented position that requires an in-depth knowledge of the Permitting, Planning & Zoning, and Business Tax Receipt processes and requirements.

• Serves as the liaison between the Development Services Department and homeowners, business owners, outside agencies, and City departments.

• Shepherds plans, permit applications, planning and zoning applications, and business tax receipt applications through the review process, coordinating with other City and/or County departments as needed.

• Oversee and process requests for completion of permits and issuance of Certificates of Completion or Occupancy for homeowners and business owners. Works closely with the Plan Examiners, Inspectors, Building Official, and Department Director as needed.

• Uses considerable knowledge of departmental operating policies, rules, and procedures to effectively provide technical assistance to the Applicant.

• Assists in responses to customers' inquiries received through email, telephone, mail, or in person.

• May perform other related duties as assigned by the Building Official or Department Director.

All of the above information is intended to indicate the general nature and level of work performed by employees in this position. This description is not intended to contain or be interpreted as a comprehensive inventory of all duties and qualifications required of employees assigned to this position. Duties, responsibilities, and activities may change at any time with or without notice.

Type of Appointment/Work hours:

• Full-time/Regular in-person position.

• Standard workweek, which is forty (40) hours of work per week usually consisting of five (5) days of eight (8) hours per day or four (4) days of ten (10) hours per day. The workday may be varied for the efficient delivery of public service.

• Will be required to work other than the standard workweek on occasion, including evenings, weekends, and/or holidays.

• Will be required to work occasional overtime or shift assignments, if applicable.

Qualifications & Work Environment

Requirements:

• Associate of Arts of Science in Public Administration, Construction, Engineering, Business Administration, Communications, Business Development, Political Science, or its equivalent.

• Bachelor of Art or Bachelor of Science is highly preferred.

• Three (3) to five (5) years of previous experience working in Development Services, Business Tax Receipt, or Building Department.

• A minimum of two (2) years of experience in a customer service-related field.

• Considerable knowledge of permitting, inspection, and construction is essential to this position.

• Considerable knowledge of departmental operating policies, rules, and procedures.

• Must be able to explain rules and regulations to the public in a courteous and tactful manner.

• Must be able to comprehend and follow written and verbal instructions.

• Must be proficient with using various software applications (Word, Excel, Adobe PDF, and permitting systems), EnerGov, or Tyler Cashiering.

• Must possess a valid Florida driver's license with a clean driving record.

• Must pass a background screening process.

Physical and Environmental Demands or Conditions:

The physical and environmental demands for this position have been listed on the last page of this description. Physical and environmental demands must be met to successfully perform the essential duties and responsibilities of this position.

Employment Policies & Core Values

Core Competencies:

• Judgment - Sound decisions based on fact; uses logic to solve problems.

• Quality of Work - Performs work thoroughly, accurately, and professionally.

• Reliability - Timely and consistently completes assigned work; consistently reports to work and is punctual.

• Safety - Committed to ensuring a safe environment and complies with applicable safety standards.

• Technical Capability - Applies knowledge to identify issues and works to develop skills; demonstrates knowledge of techniques, skills, and equipment.

Work Authorization/Security Clearance:

• The employee must successfully pass a background screening process and comply with the City’s Drug-Free Workplace policy.

• The City will also verify the identity and employment authorization of individuals hired so the proper completion of Form I-9 is required, which includes the employee providing documents evidencing identity and employment authorization.

Equal Opportunity Statement:

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Qualifying individuals with disabilities may be provided reasonable accommodations to enable them to perform the essential functions.

Veteran’s Preference Policy:

In accordance with Florida Statute 295.07, F.S., Chapter 55A-7, the City of Homestead complies with Florida law by providing Veterans' Preference in hiring. Qualified applicants, including veterans, spouses, widows/widowers, parents of service members, and current reserve or National Guard members, may receive hiring priority if they meet minimum qualifications and can perform the duties required. Veterans’ Preference includes additional points on exams, prioritized placement on employment lists, and education waivers for certain qualified individuals. This preference ensures eligible candidates are considered fairly at all stages of the hiring process. For questions, contact the Human Resources Department."

nan

nan