Associate Customer Project Liaison

"Position Overview

General Function:

The Associate Customer Project Liaison supports the electric utility distribution department by managing project coordination and communication between customers, contractors, and internal departments. This role handles customer negotiations associated with the design and construction of work orders and ensures accurate billing, timely work order generation, and adherence to construction schedules. Key responsibilities include facilitating permit acquisition, overseeing easement negotiations, handling customer contributions, maintaining GIS records, and assisting in street lighting and metering agreements.

The Associate Customer Project Liaison also supports data management, document control, and grant assistance to streamline project execution and enhance customer satisfaction. Proficiency in AutoCAD and Microsoft Office is essential for maintaining facility layouts and processing project-related documentation.

Employee should have logical and critical thinking skills, time management abilities, positive work ethic, professional demeanor, good attitude, and be a team player. Also have the willingness to learn, to take instruction and responsibility, and work well under pressure. Performance of work is evaluated for speed, accuracy, customer satisfaction level and technical abilities.

Reports To:

Distribution Supervisor

Supervisory Responsibilities:

None

Key Duties & Responsibilities

Essential Duties and Responsibilities:

• Coordinates with Customer Service to ensure proper billing accounts are established, and that Engineering Work Orders and Meter Set Work Orders are generated in a timely fashion.

• Negotiates construction schedules and due dates with customers, contractors and developers.

• Uses Auto-CAD to create and update facility layouts.

• Provides the necessary information to department engineers for the design of larger-scale electrical utility department work orders.

• Coordinates with agencies to obtain all necessary construction permits and underground facility locations.

• Contacts departments, builders, contractors, architects, engineers, and others related to the building industry on matters related to the work requested to be performed.

• Handles all aspects of Street Lighting Agreements.

• Negotiates with customers to obtain recordable easements and right-of-ways.

• Determines customer contribution where applicable, prepares invoices and follows up on the collection of any outstanding required fees or contributions.

• Assists in the maintenance of GIS maps which identify locations & configuration of Electrical Utility lines & equipment.

• Possesses a working knowledge of Microsoft office applications such as Word, Excel, and PowerPoint,

• Performs other duties as assigned by supervisor.

• Helps organize and coordinate new construction projects and materials.

• Maintains and collects records of all project documents.

• Assists with Federal, State, and local grants related to Distribution projects.

• Researches and analyzes data for NJUNS.

• Net Metering application and documentation review and handling of documentation

• Responds to customer complaints and inquiries.

• Handles all aspects of Street Lighting Agreements.

Coordinates disconnects and reconnects appointments

All of the above information is intended to indicate the general nature and level of work performed by employees in this position. This description is not intended to contain or be interpreted as a comprehensive inventory of all duties and qualifications required of employees assigned to this position. Duties, responsibilities, and activities may change at any time with or without notice.

Type of Appointment/Work hours:

• Full-time/Regular in-person position.

• Standard workweek, which is forty (40) hours of work per week usually consisting of five (5) days of eight (8) hours per day or four (4) days of ten (10) hours per day. The workday may be varied for the efficient delivery of public service.

• Will be required to work other than the standard workweek on occasion, including evenings, weekends, and/or holidays.

• Will be required to work occasional overtime or shift assignments, if applicable.

Qualifications & Work Environment

Requirements:

• A minimum of an Associate degree in Engineering, Project Management, Construction Management, or a related field with additional certifications and experience in utility project coordination is required.

• Three (3) years specific preparation in distribution work.

• Thorough knowledge of Electrical Utility processes.

• Ability to prepare simple construction plans for electric utility facilities.

• Able to read and understand proper legal descriptions.

• Solid negotiating skills.

• Willingness to work extra hours as needed.

• Ability to work well with customers and peers.

• Must possess a valid Florida driver's license with a clean driving record.

• Must pass a background screening process.

Physical and Environmental Demands or Conditions:

The physical and environmental demands for this position have been listed on the last page of this description. Physical and environmental demands must be met to successfully perform the essential duties and responsibilities of this position.

Employment Policies & Core Values

Core Competencies:

• Judgment - Sound decisions based on fact; uses logic to solve problems.

• Quality of Work - Performs work thoroughly, accurately, and professionally.

• Reliability - Timely and consistently completes assigned work; consistently reports to work and is punctual.

• Safety - Committed to ensuring a safe environment and complies with applicable safety standards.

• Technical Capability - Applies knowledge to identify issues and works to develop skills; demonstrates knowledge of techniques, skills, and equipment.

Work Authorization/Security Clearance:

• The employee must successfully pass a background screening process and comply with the City’s Drug-Free Workplace policy.

• The City will also verify the identity and employment authorization of individuals hired so the proper completion of Form I-9 is required, which includes the employee providing documents evidencing identity and employment authorization.

Equal Opportunity Statement:

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Qualifying individuals with disabilities may be provided reasonable accommodations to enable them to perform the essential functions.

Veteran’s Preference Policy:

In accordance with Florida Statute 295.07, F.S., Chapter 55A-7, the City of Homestead complies with Florida law by providing Veterans' Preference in hiring. Qualified applicants, including veterans, spouses, widows/widowers, parents of service members, and current reserve or National Guard members, may receive hiring priority if they meet minimum qualifications and can perform the duties required. Veterans’ Preference includes additional points on exams, prioritized placement on employment lists, and education waivers for certain qualified individuals. This preference ensures eligible candidates are considered fairly at all stages of the hiring process. For questions, contact the Human Resources Department."

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