Customer Success Specialist

About the Company:

Our client is an innovative, fully remote SaaS company experiencing rapid growth. They specialize in helping mid-sized businesses streamline and scale operations with cutting-edge technology. A standout feature is their AI-driven workflow automation engine, which adapts to user behavior and suggests smarter processes—saving clients significant time and boosting efficiency. With a user-first approach and a strong commitment to continuous improvement, they're redefining smart, scalable solutions for today's dynamic teams.

To support their expanding customer base, they're seeking a proactive and personable Client Success Specialist to join their team and help clients get the most from the platform.

Role Summary:

As a Client Success Specialist, you'll be the go-to contact for customers—guiding them through onboarding, offering technical support, and ensuring they thrive with the platform. This role combines relationship-building, technical troubleshooting, and strategic insight to drive customer satisfaction and long-term loyalty.

Your Responsibilities:

• Lead new clients through onboarding and initial training

• Deliver prompt, thoughtful assistance via chat, email, and phone

• Diagnose and resolve technical issues, collaborating with internal teams as needed

• Monitor client usage and proactively address engagement challenges

• Relay customer insights and feedback to product and development teams

• Educate users on new features and best practices to encourage platform adoption

• Foster strong client relationships by understanding their objectives and aligning them with platform functionality

• Support renewals and identify upsell opportunities by reinforcing product value

What You Bring:

• 1+ year of experience in customer support, client success, or tech support (SaaS experience a plus)

• Exceptional communication skills and a service-oriented mindset

• Ability to manage multiple priorities in a fast-paced, fully remote setting

• Strong problem-solving and critical thinking abilities

• Familiarity with customer support tools, CRMs, and cloud-based platforms

• Empathy, patience, and a sincere interest in client success

What They Offer:

• Base salary with bonus potential based on performance

• A collaborative and inclusive culture with regular virtual team events

• Exposure to advanced tools and AI-powered technologies

• Career growth opportunities with mentorship and professional development

• Paid time off, gym, wellness programs, and holiday benefits (location-dependent)

• Fully paid Health, Dental and Vision