Business Licensing Manager

"Position Overview

General Function:

Under supervision, performs a variety of duties involved in the issuing, processing, and collection of business licenses and related permits; initiates procedures to ensure compliance with various codes and ordinances relating to land use matters, other municipal affairs, and state and local regulations; investigates reports of code violations; regulates businesses operating within the city per ordinance/codes; provides information on City regulations to the public, and performs other duties as assigned.

Reports To:

Department Assistant Director

Authorized Supervisor Designee

Supervisory Responsibilities:

None

Key Duties & Responsibilities

Essential Duties and Responsibilities:

• Supervises the Business License program, and ensures compliance with municipal code, policies, and regulations; develops and implements document processing and records management procedures.

• Researches, interprets, and applies applicable codes, regulations, and ordinances; meets or has phone calls with property owners, business owners, tenants, and others to provide information regarding City ordinances and participates in developing plans and procedures to resolve violations and/or obtain compliance.

• Conducts research to locate individuals/organizations that are doing business in the City; checks to ensure that proper licenses are in the possession of business operators; directs individuals to obtain licenses and follows up to ensure compliance; schedules and attends hearings for persons denied permits to operate certain businesses.

• Participates in the processing of license applications and issuance of licenses; provides information on license fees and regulations to applicants; assists applicants in completing forms; collects fees and issues licenses; maintains associated files and records.

• Coordinates and participates in the updating of computer files on businesses/licenses; directs the mail out of renewal notices and processing of renewals; initiates the mailing of delinquent notices.

• Coordinates activities of the City's license program with those of other agencies including the state regulatory agencies; solicits information on businesses operating in the City; conducts and compiles tax collection activities and compliance statistics for business licenses.

• Prepares and distributes reports on the business license program; coordinates program activities with those of other City departments.

• Files and follows-up on claims for the City; processes necessary documents for prosecution of violators of the Business License Ordinance;

• Directs, coordinates, schedules, and controls the work of the Business License program; supervises, evaluates, and trains staff; develops and monitors the business license division budget.

• Participates in City departmental as well as multi-agency task force meetings and follow-up; provides customer service and assists with questions regarding rules, regulations, and laws that govern business licensing.

• Utilizes various computer applications and software packages enters data and generates reports from a database or network system.

• Maintains professional and cooperative relationships with the public and other departments and agencies.

• Monitors the application process and communicates status to Applicant via email, teleconference, or software made available by the City.

• Processes and monitors all resubmitted BTR accounts and makes adjustments to existing accounts as needed.

• Shall properly classify all applicable BTR schedule of codes required for each business activity.

• Responsible for the acceptance and processing of payments and financial reporting derived from billing and collection, for business tax receipts.

• Schedules inspections for mechanical, electrical, and plumbing trades for all existing and pending business tax receipt(s).

• Coordinates with the Development Services Department Planning and Zoning Division for applicable zoning reviews to determine if the proposed use is allowable at the referenced location.

• Coordinates with the Development Services Building Safety Division to determine if the proposed use requires a change of use application request.

• Coordinates with City’s Customer Service Department for required utility connections related to all BTR requests.

• Coordinates with Code Compliance Division, reporting any commercial activity or business operating without a BTR; follow-up on inspection(s), or delinquent BTR renewals.

• Responsible to monitor delinquent business tax receipts and perform field inspections as needed.

• Monitors issued BTR’s to ensure all relevant documentation and State or County licenses/certificates remain active and copies saved within City files.

• Responsible for coordination of renewal notices/bills for all yearly BTR renewals.

• Enforces, explains, and interprets pertinent BTR requirements pursuant to City Codes, Florida Statutes, Miami-Dade County regulations, and municipal ordinances and resolution. Ensures compliance of all regulations applicable.

• Assess monthly Development Review Committee (DRC) Agendas for Business Licensing and provides comments, as needed.

• Responsible to process and maintain all Special Events Permits.

• Responsible to process and maintain all Yard Sale Permits.

• Researches problems and complaints regarding apparent business tax receipt violations.

• Performs any other duties as assigned by the Development Services Director or authorized Department designee.

All of the above information is intended to indicate the general nature and level of work performed by employees in this position. This description is not intended to contain or be interpreted as a comprehensive inventory of all duties and qualifications required of employees assigned to this position. Duties, responsibilities, and activities may change at any time with or without notice.

Type of Appointment/Work Hours:

• Full-time/Regular in-person position.

• Standard workweek, which is forty (40) hours of work per week usually consisting of five (5) days of eight (8) hours per day or four (4) days of ten (10) hours per day. The workday may be varied for the efficient delivery of public service.

• Will be required to work other than the standard workweek on occasion, including evenings, weekends, and/or holidays.

• Will be required to work occasional overtime or shift assignments, if applicable.

Qualifications & Work Environment

Requirements:

• Bachelor of Art or Bachelor of Science Degree in Business Administration, Public Administration, Construction, Urban Design, Urban Planning or its equivalency is required.

• Florida Association of Business Tax Official (CBTO) Level I certification is required within two (2) years of employment.

• Florida Association of Business Tax Official (CBTO) Level II certification is preferred within four (4) years of employment.

• Minimum of two (2) years of prior zoning experience and agenda preparation.

• Proficiency in computer skills required. Knowledge of MS Word, Excel, Land Management Systems (EnerGov), Laserfiche, Centra Square Naviline (formerly HTE),Tyler Payment & Cashiering, AnalyticsNOW (formerly IBM Cognos Analytics), and Central Square Community Plus. Other software may be implemented.

• Considerable knowledge of the principles and practices of municipal planning, zoning, and building construction, and the ability to rapidly acquire considerable knowledge of the laws, ordinances, and regulations effective in the City.

• Ability to participate in technical research.

• Ability to research and interpret Florida Statutes (i.e., FS Chapter 205), Miami-Dade County Code of Ordinances, Miami-Dade County Comprehensive Development Master Plan (CDMP), City Code, City’s adopted Comprehensive Plan, resolutions, and ordinances.

• Ability to research official municipal agenda materials and meetings.

• Ability to analyze and systematically compile technical and statistical information to prepare technical reports.

• Ability to communicate clearly and concisely both orally and in writing.

• Ability to effectively meet and deal with the public.

• Ability to handle stressful situations.

• Must possess a valid Florida Driver's license with a clean driving record.

• Must pass a background screening process.

Physical and Environmental Demands or Conditions:

• The physical and environmental demands for this position have been listed on the last page of this description. Physical and environmental demands must be met to successfully perform the essential duties and responsibilities of this position.

Employment Policies & Core Values

Core Competencies:

• Judgment - Sound decisions based on fact; uses logic to solve problems.

• Quality of Work - Performs work thoroughly, accurately, and professionally.

• Reliability - Timely and consistently completes assigned work; consistently reports to work and is punctual.

• Safety - Committed to ensuring a safe environment and complies with applicable safety standards.

• Technical Capability - Applies knowledge to identify issues and works to develop skills; demonstrates knowledge of techniques, skills, and equipment.

Work Authorization/Security Clearance:

• The employee must successfully pass a background screening process and comply with the City’s Drug-Free Workplace policy.

• The City will also verify the identity and employment authorization of individuals hired so the proper completion of Form I-9 is required, which includes the employee providing documents evidencing identity and employment authorization.

Equal Opportunity Statement:

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Qualifying individuals with disabilities may be provided reasonable accommodations to enable them to perform the essential functions.

Veteran’s Preference Policy:

In accordance with Florida Statute 295.07, F.S., Chapter 55A-7, the City of Homestead complies with Florida law by providing Veterans' Preference in hiring. Qualified applicants, including veterans, spouses, widows/widowers, parents of service members, and current reserve or National Guard members, may receive hiring priority if they meet minimum qualifications and can perform the duties required. Veterans’ Preference includes additional points on exams, prioritized placement on employment lists, and education waivers for certain qualified individuals. This preference ensures eligible candidates are considered fairly at all stages of the hiring process. For questions, contact the Human Resources Department."

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